Helping you deliver in the moments that matter for your customers
Customer service can be complex. But, the tools you use shouldn’t be. When customers call, chat, email or text, the right contact centre solution makes it easy to communicate with them and deliver a great customer experience.
The Genesys™ Cloud™ platform was built from the ground up to leverage the true power and vast benefits of the cloud. It captures and consolidates customer conversations in one place, making it easy for you to spot trends, collaborate across teams and solve problems. Give your business a complete customer engagement and communication solution so you can provide a great customer experience and better engage your employees.
Recent changes have been severe in impact and global in scale. Smart organisations are seeking ways to stay sharp and agile, so they can continue serving and selling in stride.
Sign up for the Ready Response offer from Genesys & QPC – be ready for whatever comes next.
Self Service Options
Let Customers get what they need without help. Free agents for complex interactions that require a human touch.
Outbound
Reduce incoming interactions by proactively informing customers about problems or fixes with outbound voice notifications.
Public cloud hosting
Manage your contact centre remotely with a fully cloud-hosted solution that can be access anytime, anywhere.
Voice & Digital
Automate the routing of voice, callbacks, chat or email for greater efficiency when your call centre traffic spikes.
Employee collaboration tools
Boost productivity with built-in chat, document sharing and video conferencing – perfect for the at-home workforce.
Security and resiliency
Trust in a secure platform. Genesys Cloud is built to handle rapid change and adheres to the strictest cloud security protocols.
Whitepaper : The New Paradigm Be ready for what's now and next
Download the whitepaper to learn how migrating from your legacy contact centre solution to Genesys cloud will
- Improve your customer experience
- Improve employee engagement
- Reduce operating costs
Up in a few days. Built for the long run
The Genesys Ready Response offer makes it easier to absorb the shocks caused by this disruption, and the next one, and the next one.
Keep things running today – and pave the way for success tomorrow. Genesys Cloud & QPC have you covered.
To get started even faster, contact QPC directly through the contact us form below
Contact QPC for a Demo
Genesys Cloud free for 30 days
Get a package of voice and digital channels with Genesys Cloud contact software, free for 30 days.
Onboarding help
Free introductory eLearning courses for admins, supervisors and agents – comsumable in less than a day.
Fast setup with a reduced fee
Let our experts jumpstart your deployment. Get voice in 48 hours and digital channels shortly after.
no upfront commitment
Walk away when the 30 days are over or continue serving and selling with Genesys Cloud. The choice is yours.
QPC has been at the forefront of contact centre innovation for more than 25 years. From voice, to emerging, multi-channel technologies, the company has long led a worldwide debate on the challenges facing customer experience practitioners, and created pioneering solutions to overcome them.
Contact Us
Book a Demo
Contact us for a demo of the Genesys Cloud, and learn how QPC can help you deliver in the moments that matter to your customers.
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